If you have an @verizon.net email address, read this …
@verizon.net email addresses hosted on the AOL servers experience intermittent problems caused by the AOL spam filters. This is a function of the AOL server and we have no control over it. If missing emailed NMC newsletters or email broadcasts [from firstname.lastname@example.org] are not in your email client’s spam or junk folder, it is likely in the Spam folder in your account on the AOL server.
How to “Whitelist” an email sender in AOL You must add the email address or corporate domain of the sender to your address book or custom sender list to ensure that bulk email consistently gets delivered to your AOL inbox.
For step-by-step instructions, go to this link.